Legal
Refund & Cancellation Policy
Last updated: September 16, 2026
This policy explains how Northridge Travels Corp. handles cancellations, changes, and refunds of our consultancy and advisory fees. It applies alongside our Terms of Service.
Northridge Travels does not book, purchase, or hold any flight, hotel, tour, insurance policy, or other travel arrangement on your behalf, and we never collect payment for these on your behalf. This policy therefore covers only the fee you pay us for our advisory work. Any airfare, accommodation, tour, or other cost you pay directly to an airline, hotel, tour operator, or other supplier is governed entirely by that supplier's own cancellation and refund terms — not by Northridge Travels, and not by this policy.
1. Consultancy Fee Refund Schedule
If you cancel your engagement with us after confirming and paying our consultancy fee, the following schedule applies, measured from your written cancellation request to your scheduled departure date:
| Cancellation window | Consultancy fee outcome |
|---|---|
| 60+ days before departure | Full refund of consultancy fees, less any work already completed and delivered to you. |
| 30–59 days before departure | 50% refund of consultancy fees. |
| 14–29 days before departure | 25% refund of consultancy fees. |
| Fewer than 14 days before departure | Consultancy fees are non-refundable, as itinerary work is substantially or fully complete by this point. |
Corporate travel program fees and group engagements may follow a separate schedule agreed in writing at the time of engagement, which will take precedence over the table above.
2. How to Request a Cancellation
Send a written cancellation request to inquiries@northridgetravels.com or call +63 924 115 9213 during consultation hours (9:00 AM–6:00 PM Philippine Time, Monday–Friday). Your cancellation is effective from the date we receive your written request, not the date of your call.
3. Refund Processing
Approved refunds are issued to the original payment method used for checkout. Processing typically takes 7–14 business days after approval, though your bank or card issuer may require additional time to post the refund to your account.
4. Changes to Your Itinerary or Engagement
Date, destination, or scope changes requested after your itinerary is delivered are treated as a new work request, not a cancellation. We will quote any additional consultancy fee for the extra work before proceeding, and no changes are made without your prior approval of any additional cost. Changes to your actual flights, hotels, or tours are made directly between you and the relevant supplier, under that supplier's own change and fee policies.
5. Circumstances Beyond Our Control
If your trip is disrupted by events outside anyone's reasonable control — natural disasters, extreme weather, government travel restrictions, pandemics, or supplier insolvency — any refund for airfare, accommodation, tours, or insurance is determined entirely by the affected supplier's own policy, since those payments were made directly by you to that supplier. We will help you think through your options where we can, and will waive our own change or cancellation administration fees in these circumstances wherever possible.
6. Chargebacks and Payment Disputes
We encourage you to contact us directly before initiating a chargeback with your bank or card issuer — most concerns can be resolved faster this way. If you have a billing concern, email us at inquiries@northridgetravels.com with your invoice reference and we will respond within one business day.
7. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. The policy in effect at the time you engage our services will apply to that engagement.
8. Contact Us
Northridge Travels Corp.
8th Floor, Sun Plaza Building, 1507 Shaw Blvd. cor. Princeton St.
Wack Wack Greenhills, City of Mandaluyong, Second District, NCR 1550, Philippines
Email: inquiries@northridgetravels.com
Phone: +63 924 115 9213