Privacy Policy

Northridge Travels Corp. ("Northridge Travels," "we," "us," or "our") is a travel consultancy incorporated in the Philippines. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, or engage our services, regardless of where in the world you are located.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details: name, email address, phone number.
• Trip details: destinations, travel dates, traveler count, budget, and preferences you share when requesting a consultation.
• Travel documentation: passport details, visa status, or other documentation you share with us so we can advise you accurately. We do not use this information to make bookings — you handle all bookings directly with your chosen suppliers.
• Payment information: when you pay our consultancy fee invoice through our payment processor. We do not store full card numbers or sensitive payment credentials on our own systems — these are handled directly by our PCI-DSS compliant payment processor. We never collect payment for flights, hotels, tours, or other travel costs; those are paid directly by you to your chosen suppliers.
• Communications: records of correspondence when you contact us by email, phone, or the contact form on this site.

We also automatically collect limited technical information (such as browser type and general usage patterns) through standard web server logs and, if enabled, privacy-respecting analytics tools.

2. How We Use Your Information

• To respond to inquiries and provide consultation services
• To research, design, and deliver travel itineraries and recommendations for you to book directly
• To process payments for our consultancy fees
• To communicate updates or changes related to your itinerary or engagement with us
• To comply with legal, tax, and regulatory obligations
• To improve our website and services

3. How We Share Your Information

Because we do not make bookings on your behalf, we generally do not share your personal information with airlines, hotels, tour operators, or other suppliers. We share information only in these limited circumstances:

• At your specific request: if you ask us to make an inquiry with a supplier on your behalf (for example, to check availability), we share only the details necessary for that request.
• Payment processors: to process our consultancy fee payments securely.
• Service providers: such as email and scheduling tools that support our operations, under confidentiality obligations.
• Legal and regulatory bodies: where required by law, such as Philippine government authorities or in response to a valid legal request.

We do not sell your personal information to third parties.

4. International Data Transfers

Because we serve clients worldwide while operating from the Philippines, your information may be transferred to, stored, and processed in the Philippines or other countries where our service providers operate. We take reasonable steps to ensure your information receives an adequate level of protection wherever it is processed.

5. Data Retention

We retain personal information for as long as necessary to provide our services, satisfy legal or tax obligations, resolve disputes, and enforce our agreements. Travel documentation you share with us is retained only as long as needed to complete our advisory work and any related follow-up.

6. Your Rights

If you are located in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173), including the right to be informed, to access, to object, to rectify, to erase or block, to data portability, and to file a complaint with the National Privacy Commission. Depending on your location, you may have similar rights under applicable local law (such as the GDPR or other data protection regulations). To exercise any of these rights, contact us using the details below.

7. Cookies

Our website may use essential cookies required for basic functionality, and, where enabled, analytics cookies to help us understand how visitors use the site. You can control cookies through your browser settings at any time.

8. Data Security

We apply reasonable administrative, technical, and physical safeguards designed to protect your personal information. Payment transactions are processed through a secure, PCI-DSS compliant third-party payment processor — we never see or store your full card details.

9. Children's Privacy

Our services are intended for adults arranging travel. We do not knowingly collect personal information directly from children under 18 without the involvement of a parent or guardian arranging the trip.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be reflected on this page.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us at:

Northridge Travels Corp.
8th Floor, Sun Plaza Building, 1507 Shaw Blvd. cor. Princeton St.
Wack Wack Greenhills, City of Mandaluyong, Second District, NCR 1550, Philippines
Email: inquiries@northridgetravels.com
Phone: +63 924 115 9213